Technical Writer

• Experience as a Technical Writer creating user-friendly documentation for software products, preferably in a cloud or platform-as-a-service (PaaS) environment.
• Ability to explain complex technical concepts in a clear, structured, and accessible way for both technical and semi-technical audiences.
• Familiarity with cloud platforms such as AWS or Azure, including basic concepts like compute, storage, networking, and APIs.
• Proficiency with documentation and collaboration tools such as Confluence, Jira, and Atlassian suite products.
• Comfortable working closely with engineering, product, and customer success teams to gather information and keep content accurate and up-to-date.
• Excellent written English and attention to detail, with an ability to follow and maintain a consistent tone and structure.
• Experience organizing and maintaining documentation for internal and external users, including user guides, onboarding materials, FAQs, and release notes.

NICE TO HAVE:

• Relevant certifications such as AWS CP, AZ-900, CKAD and others.
• Familiarity with platform-level tools or services like CI/CD pipelines, monitoring, or identity management.
• Exposure to designing or maintaining documentation websites using tools like Markdown, static site generators, or CMS platforms.
• Comfortable using or documenting RESTful APIs or SDKs.
• Experience with diagramming tools (e.g., FigJam, Lucidchart) or creating visual aids for technical concepts.
• Knowledge of user feedback loops, documentation analytics, or SEO best practices for documentation.
• Interest in continuously improving the documentation process, tooling, and user experience.

WHAT’S IN IT FOR YOU?

Culture & Development:

• Friendly Environment: We take pride in our culture and love spending time together.
• Team Spirit: Be part of a supportive team that uplifts each other. 
• Mentorship and coaching: Our colleagues are experts in their field, and you can expect to have a solid team to rely on.
• Personalized Development Program: We realize that one size doesn’t fit all, so you'll receive an individual development plan tailored to your career aspirations. 

Social Benefits:

• Work Flexibility: Embrace flexible working hours and choose from remote, hybrid, or onsite work models. Multiple Office Locations: In Sofia, Plovdiv, Stara Zagora, and Nis, you can choose where you would like to work.
• A Suite of Perks: Enjoy food vouchers, additional health insurance, and more.
• Community and Connections: Engage in exciting social events and team initiatives.

Empowerment: At Wiser, every role is instrumental. You will have the power to make a difference!